FAQ

Q How do I know a size is the correct one?


For Pili Carrera designs, please follow the table below to check their measuring sizes. However please do not hesitate to email us at enquiries@miprimavera.com with any questions that you may have.

 

Q How do I return an item for exchange or refund?

 

Please return item with proof of purchase, in perfect condition within 7 days and we will refund or replace the goods. We cannot accept returns of used or incorrectly packaged items. You are responsible for any returned goods until they reach Mi Primavera. We therefore strongly advise that a proof of postage certificate should be obtained when returning any part of you order. 

We do not refund or exchange items that are on sale.

 

Q Do I have to pay returns postage?

Yes, we regret that postage and packaging cannot be refunded.



Q I have been sent an incorrect/damaged item, what should I do?

We apologise for the inconvenience caused. Please email enquiries@miprimavera.com or return the goods, enclosing a letter stating the problem. We will refund your postage when the exchange is made.



Q I have returned an item for refund. How long does it take to have to receive a refund?

Please allow 2 weeks for your refund to be processed. Refunds will be done in the same manner as the payment was first received.



Q I have returned an item for exchange, when will I receive the replacement?

Exchanges generally take about two weeks to turn around. If the replacement item is temporarily out of stock, it will be dispatched as soon as it becomes available.



Q I have not received my order, should I wait a few more days?

Although we endeavour to deliver your parcel within 7 working days, parcels will on occasion not arrive as expected. 10 working days must have passed from the date of  before we can deem any parcel as missing.

 


Q. Does Mi Primavera deliver to Post Office boxes?

No.



Q What payment methods does Mi Primavera accept?

We accept Paypal and all major credit cards: VISA, MasterCard, Visa Delta, Solo (except Amex) and Maestro debit cards.

Payments can also be done by direct transfer to our Mi Primavera bank account. For this purpose please email us at enquiries@miprimavera.com